WATER ANALYTICS AUSTRALIA 
Filter Subscription Terms & Conditions

LIQI TRADING PTY LTD ABN- 34 622 587 437 | Trading as Water Analytics Australia (WAA)

​

These Subscription Terms and Conditions (the "Terms") govern your use of the subscription service (the "Service") provided by Water Analytics ("we" "us" or "our"). By accessing or using the Service, you agree to be bound by these Terms. Please read them carefully.

Definitions

​

• Call out service is a service we can provide for the maintenance and filter change for your Filtration System.

• Filtration System refers to the Full House & RO Filtration Product installed at your property.

• Metro Area refers to areas within 50 kilometres of the major cities in Australia being Adelaide, Brisbane, Melbourne, Perth, Sydney.

• Subscription Date is the later date of the subscription date in this agreement or the payment receipt date.

​

1. Subscription Agreement

1.1 Eligibility: By subscribing to our Service, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement.

1.2 Subscription: The Service provides filters sent to you based on the outlined filter change schedule in the subscription order which may include a call out service depending on the subscription plan you have selected. You agree to pay the applicable subscription fees according to the terms specified at the time of purchase.

1.3 Account Information: You must provide accurate and complete information during the subscription process. It is your responsibility to keep your account information up to date.

​

2. Billing and Payment

2.1 Fees: The subscription fees are inclusive of GST. You agree to pay the fees associated with your selected subscription plan as outlined in the payment terms.

2.2 Payment Method: You must provide valid and current payment information. By providing such information, you authorise us to charge the subscription fees to the designated payment method.

2.3 Automatic Renewal: Unless you cancel your subscription before the end of the current subscription cycle, your subscription will automatically renew for the same duration and at the then-current subscription rate. You authorise us to charge the applicable fees using the same payment method unless you update your payment information.

2.4 Price Changes: We reserve the right to modify the subscription fees at any time. Any changes to the fees will be communicated to you in advance and you will have the option to cancel your subscription if you do not agree to the new pricing.

​

3. Cancellation and Refunds

3.1 Cancellation: You may cancel your subscription at any time by following the cancellation process provided within the Service. Your cancellation will be effective at the end of the subscription cycle and you will not be charged thereafter.

3.2 Refunds: Subscription fees are non-refundable except as required by applicable law or as stated otherwise in our refund policy.

3.3 We may cancel your subscription renewal if you do not pay for the renewal fee of the next subscription cycle.

3.4  a) If the 1st year of the subscription is initiated before the scheduled filter change date and cancelled, the subscription will be cancelled without any filters delivered. 90% of the prepaid amount will be refunded
       b) If the 1st year of the subscription is initiated and the 1st year filters change have been delivered or organised to be delivered and subscription is later cancelled, the 1st year will be charged and any payments made towards the 2nd year will be refunded in full.

​

4. Delivery of Subscription

4.1 Delivery of Filters: We reserve the right to select the method of delivery of the filters included in the subscription.

4.2 Timing of Delivery: You may request for a filter delivery during the subscription any time during the subscription.

4.3 We may reject a request for delivery of specific filters if you have already received the specific filter during the subscription cycle and the filter is not due for another change.

4.4 Call out service: If your subscription includes a call out service, you may request it with the delivery of filters. The call out service included in the subscription package is for a 45-minute service. If additional service hours or call outs are required, you will be charged an additional fee under additional call out service. There will be no additional charge if the filter change process exceeds 45 minutes provided that no extra work is involved.

​

5. Additional Call Out Service

5.1 Eligibility: A call out service is only available in Metro Areas under the definition of this agreement.

5.2 Charges: An additional call out service will be charged at $80 per call out which includes 30 minutes of service. Additional time required will incur an additional charge at $50 per 30-minute blocks. There will be no additional charge if the filter change process exceeds 30 minutes provided that no extra work is involved.

​

6. Limitation of Liability

6.1 Product Liability: You will be responsible for any product liability if filter changes are performed by any third party other than WAA which results in damage to the system. You may choose to perform the filter change yourself but only if you are willing to assume this responsibility.

6.2 Product Warranty After Filter Change: If there is a product fault after filter change and the filters were not changed by us, you will be required to provide a plumber's invoice for the filter change to claim for the product warranty.

​

7. Extended Product Warranty

The extended warranty program is only available for the POE 3 stages (FHWR-3S1-20) system. Other products do not have an extended warranty program.

7.1 Subject to clause 6, the product warranty of the Full House and RO filtration system will be extended throughout the subscription period plus 18 months after if the subscription is not renewed. If the subscription continues to be renewed, the product warranty will continue to be extended until the cancellation of the subscription plus 18 months after the final subscription cycle ends.

​

8. Governing Law and Dispute Resolution

8.1 WAA and you agree that this agreement and its provisions shall be construed in accordance with the laws of the State of New South Wales and be resolved by a New South Wales Court.

​

9. Miscellaneous

9.1 Entire Agreement: These Terms constitute the entire agreement between you and Water Analytics Australia regarding the Subscription and is an addition to the Terms & Condition to the installation agreement when first purchasing the Full House & RO Water Filtration Product.

9.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

9.3 Waiver: The failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

​

Recommended filter change schedule for (POE) Point of Entry 3 Stages plus (POU) Point of Use 3 Stages

 

(POE) Point of Entry 3 Stages

Stage 1

Filter Name: Sediment

Standard Change Period: 6 months

Max Lifespan: 12 months

Stage 2

Filter Name: FOF Carbon

Standard Change Period: 12 months

Max Lifespan: 18 months

Stage 3

Filter Name: KDF Carbon

Standard Change Period: 12 months

Max Lifespan: 18 months

​

(POU) Point of Use 3 Stages

Stage 4

Filter Name: RO

Standard Change Period: 24 months

Max Lifespan: 36 months

Stage 5

Filter Name: Post Carbon

Standard Change Period: 12 months

Max Lifespan: 18 months

Stage 6

Filter Name: Mineralizing

Standard Change Period: 12 months

Max Lifespan: 18 months

​

• The frequency at which you should change the filter depends on your usage and the quality of the water in your area. The recommended intervals for filter replacement and the maximum lifespan provided above are based on typical Australian tap water quality and the average water usage of a household with three people.

• Provides a free sediment filter every 6 months for POE 3 Stages System users, regardless of clogging.

• No freight charges for filter replacements, including free sediment filters. However, for the free sediment filter within the POE 3 stages system, WAA will no longer cover shipping costs once the warranty period ends. If the warranty is renewed through our warranty renewal program, we will continue to cover shipping. Otherwise, customers must pick up the filters from our warehouse, where they will be free.

• Honors warranty upon system relocation with advance notice. This includes product warranty only and does not cover external plumbing parts installed by third parties.

• For subscription customers, we will make sure that your filters are either delivered to you or replaced (depending on the specific subscription service you have chosen) according to the mentioned recommended filter change schedule.

• For models not listed here and for filters used irregularly, please refer to the WAA website for recommended filter change intervals or contact our office for more details.

• Economical filter changes available through a subscription plan. More information: https://www.wateranalytics.com.au/category/filter-subscription. Prices subject to change, please refer to actual prices. However, our main whole-house filters are compatible in size, and about 95% of the 20*4.5 inches filters available online are compatible with WAA filtration systems. Therefore, WAA has the responsibility to make every effort to stabilize filter replacement prices, which is in the best interest of both WAA and its customers.

• Wholesale channel customers' end users must register the warranty themselves or through a third-party company at https://wateranalytics.com.au/warrantyregistration. This ensures WAA's system records the customer's eligibility for warranty extension. If the end user does not purchase filters from WAA or reach the minimum $330 spend, they will not be eligible for the warranty extension. Furthermore, if purchased through a wholesale (reseller) channel, the end user must register the warranty within 60 days of installation to receive the free sediment filter.